For SM- Japan station - For Citizens/PR of Japan only
For DO- SIN station - For Citizens/PR of Singapore only
For DO- ICN station - For Citizens of Korea only
For DO- CGK station - For Citizens of Indonesia only
Daily Report, Sales Report via doing sales function at check-in counters.
to submit all relevant investigation report and complaint on time
monitoring ground handlers/ outsource’s staff performance
flight movements and ensure its accuracy updated to Flight View
OTP to ensure flight departure on time
wheelchair vendor on special handling and other special handlings to
new information to staffs during briefing, including Prebook Meal.
staff on latest ancillary product and push to sell
instructions from Station Manager, liaise with General Sales Agent (GSA) to
work on deploy commercial plan and update to Head office about commercial
issue, including sales and market share from other competitors.
perform cash collection at sales and excess baggage counter.
sales collection is correct and issue remittance on time to company bank
to Finance for discrepancy of handling reservation and ticketing system
compliance of SOP and T&C related to ground operations, commercial,
including invoice, receipt and payment, cash-in/cash-out control procedures.
and sell all ancillary income.
walkabouts checks to ensure smooth operations at all areas
and support staff on passengers’ complaint
service recovery - solve and provide correct information to passengers
corrective measure to improve services
training and show good example to the staff
safety & security at all time
email and reply in appropriate time frame
handling and crisis management ( Flight delays, divert, cancellations)
- Monitor staff performance and ensure follow KPI,
a recognized Bachelor’s Degree in Business
studies/Administration/Management/Accounting/IT/Statistics or equivalent
- With working experience in the aviation/customer service/ hotel or
travel industry (Duty Officer minimum 1 year and Station Manager minimum 5 years)
comfort level working in a diverse environment
to travel as when it is required.
personal traits: friendly, mature, humble, honest, meticulous; self-starter;
able to perform under pressure in a challenging environment
in oral and written English
computer skills and proficient in Excel, Word, Outlook, and Access
to maintain high confidentiality, tactful and discretion when dealing with
- Possess good interpersonal and communication skills to
collaborate effectively with internal and external customers