Ground Handling

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  Ticketing Staff

  Position: Ticketing Staff

  Quantity: 1 Salary: VND 6,000,000 - VND 8,000,000 (depending on the experience)

  Working Location: Ha Noi

  Open: 10 Jul 2017 Close: 31 Jul 2017

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  Job Description

  ·         Solve problems that arise at the ticket counter: booking and payment of value added services.

  ·         Maintain smooth coordination with Call Center division, Customer Service for related operations.

  (Sales statistics, control of revenues, regulations, etc.)

  ·         Update new processing of tickets, luggage and additional services.

  ·         Offer to sell other products such as seats, seat upgrade to Skyboss, Check-in luggage, In-flight services, etc.

  ·         Resolve passenger complaints about their tickets, luggage, additional services, etc.

  ·         Able to work in shifting schedules

   

  Physical

  ·         Appearance

      -Male: Height minimum 1m68
      -Female: Height minimum 1m58

  ·         Physically fit

  ·         Neat and tidy

  ·         No visible tattoos

   

  Knowledge, Skills, and Qualifications

  ·         Excellent English communication skills

  ·         No lisps and no stuttering

  ·         Minimum TOEIC score of 450

  ·         College graduate or higher

  ·         Admirable Customer Service skills

  ·         Priority will be  given to applicants with relevant qualifications (certified in booking and ticket pricing, certified in reservation systems)

   

  Attitude

  ·         Outgoing personality

  ·         Fun personality

  ·         Cheerful, Enthusiastic, happy, and is always smiling

  ·         Creative, Resourceful, and Proactive

  ·         Hardworking

  ·         Passionate and Inspiring

  ·         Genuine interest to serve people

  ·         Able to work well under pressure